Below is a list of frequently asked questions and their answers. If your question is not covered here, please go to our contact page with your question and make a connection with us.

An air conditioner transfers heat from the inside of a building, where it is not wanted, to the outside. Refrigerant in the system absorbs the excess heat and is pumped through a closed system of piping to an outside coil. A fan blows outside air over the hot coil, transferring heat from the refrigerant to the outdoor air. Because the heat is removed from the indoor air, the indoor area is cooled. For heating, this process is reversed.

You will need to contact a Toshiba Authorised Dealer to purchase a system. Please call 13 Cool (13 2665) to talk to a dealer or click here to find one in your area.

The main thing is to check the air conditioner each year before the peak cooling/heating season by a qualified contractor or service technician. Then, remember to keep the air filter clean and the outdoor unit free of leaves and debris.

Simply have a licensed professional diagnose the problem. All parts are covered by a manufacturer’s warranty and are available for replacement free of charge with the exchange. Many initial problems are the result of an improper adjustment or wiring and should be initially addressed by the installer.